Although there is some disagreement regarding what constitutes the particular service skills or competencies that people need most, it is possible to distill some key themes or broad categories from which most good service-givers will draw. In total, from extensive international research, seven competency categories have been identified. These are Temperament/Disposition, Attentive Listening, Communicating Clearly, Resolving Conflict, Engaging in Joint Problem-solving, Carefully Negotiating, and Building Warmth and Empathy.