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This instrument looks at an individual's capacity to listen effectively or to listen empathetically and attentively using seven separate categories. These are Predisposition/ temperament, Creating a conducive climate, Showing positive interest, Reading the speaker, Empathizing, Paying attention and concentrating, and Understanding and reflecting the message. Each category gives individuals a clear output graph to indicate their relative performance as well as detailed interpretation notes to use in personal action planning for improvement.


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