S.E.E.K.E.R Survey

Product information

The six key factors

Customisation

Product benefits

Contact

Complete a survey

The six key factors have two individual sub-categories that comprise each factor. The S.E.E.K.E.R.™ customer feedback survey asks questions in each of these twelve sub-categories to create a rich and meaningful analysis and output report.

These categories are:

Service Technology
Service Cycle time
Service Pricing efficiency
Service Billing efficiency
Service Quality
Service Delivery
Service Professionalism
Service Communication
Service Warmth
Service Access
Service Query handling
Service Flexibility

The S.E.E.K.E.R.™ customer feedback survey assumes that an effective or high performance service focused culture should be looking to create high levels of efficiency and effectiveness in all six key factors (and therefore all twelve sub-categories).