Truly excellent organizations are measured by their ability to achieve and sustain outstanding results for all of their stakeholders. To achieve outstanding results is hard enough most of the time. However, to sustain them in a world of increasing business uncertainty, global competition, rapid technological innovation, ever changing working processes and frequent movement in the economic, political, social and customer environments is even harder.

An effective framework for measuring operating excellence helps us to measure many facets of the performance of the overall enterprise and then take action when it is seen to be necessary. This framework is applied in many ways but most usefully by inviting individuals to complete this survey.

In order to gather people’s views on quality in a fair, consistent and comparable way, we have decided to utilize an electronic questionnaire. This simple process asks individuals to indicate their opinion in 80 separate questions. This will ultimately give us a very rich indication about how people view operating practices and systems in the enterprise in 10 individual categories. These are:

Data will be collected and collated in aggregate form, where it can be analyzed and a summary report then created. This summary report will be made available to all individuals in the near future.

Your participation in this opinion survey is both voluntary and confidential. However, we would very much appreciate some simple background demographic detail to help enrich the summary reporting process. Click next to go to the demography page.