Telecommunications Enterprise

The consumer services division of a large telecommunications organization knew it was about to undergo major changes in the next 12-month period and wanted to prepare its supervisors and managers so they would be able to better handle change at a personal level and help make the process for all employees as positive and successfull as possible.

It was decided that all 250 supervisors and managers would participate in a one-day change management workshop (designed by profiles-r-us.com sister company Team Publications). Before each course, participants were asked to complete a full 360-degree change management effectiveness profile on the Internet site (getting their boss and five colleagues to rate them).

All the workshops were well received and helped managers to plan for the upcoming changes and to learn more about their own potential or likely strengths and development needs during the process. As a later consequence, all of the senior managers continued to use the change management effectiveness profile as a 180-degree assessment (as part of their normal performance development system).